Motic Image Plus for Mac

[photomicro]

A friend has asked me to test if a Moticam 2300 USB 2 camera works, as I have a microscope and they do not. Unfortunately, he cannot find the software disc.

The Motic Images Plus 2 software seems readily available as a trial (2 weeks) from their website, but strangely, only for Windows, not a Mac.

You may have guessed, I have a Mac. Hence at the moment, I can't see if it works.

The device connects via USB, and the green light on the camera comes on when I do so, but the camera does not appear as a device in the filer, nor is is detected by Apple Image Capture.

I wonder if anyone who uses one of these types of Motic cameras can help?

thanks, Mike.

[Hobbyst46]

...A friend has asked me to test if a Moticam 2300 USB 2 camera works, as I have a microscope and they do not. Unfortunately, he cannot find the software disc..

Perhaps MICAM works with this camera ? at least for Windows users, it is free as a complete package, not just a trial. The latest version I know about is MICAM 2.

[jfiresto]

It appears you first need to register the camera to download the current Mac or Windows software, but then updates are free, whatever that means.

[MichaelG.]

It appears you first need to register the camera to download the current Mac or Windows software, but then updates are free, whatever that means.

I am pleased to say ... it means exactly what it says

Register, and you get access to all the downloads and free updates.
https://www.motic.com/user_login.html
https://www.motic.com/Eur_EuropeDownload/ [your country may differ]

Motic Images Plus 2.0 works with most of the older cameras
Motic Images Plus 3.0 only works with the newer cameras

Note: The camera acts as a 'dongle' but once the program is running, you can also use other cameras.

MichaelG.
Mac OSX user

[jfiresto]

I will take your word for it. I can see the Images Plus links under Members.

If I click on one of them, the site asks me to login. After I do, it updates the page, hides the links and replaces them with:

Members
There is no software update compatible to your registered product, please proceed to the Warranty Registration page.

Hence, the odd wording of my post.

[MichaelG.]

I will take your word for it. I can see the Images Plus links under Members.

If I click on one of them, the site asks me to login. After I do, it updates the page, hides the links and replaces them with:

Members
There is no software update compatible to your registered product, please proceed to the Warranty Registration page.

Hence, the odd wording of my post.

I am almost certain that you [or you friend] will need to have registered a specific camera on the 'Warranty Registration page' before you can do anything useful.
Note: I bought two 'new but obsolete' cameras very cheaply on ebay, and Motic happily registered both of them; and I can access all of the software.

MichaelG.

[MichaelG.]

A friend has asked me to test if a Moticam 2300 USB 2 camera works, as I have a microscope and they do not. Unfortunately, he cannot find the software disc. [ ... ]

Sorry, Mike
I've just noticed that I was replying to jfiresto instead of your good self

Hopefully the message makes sense ... but please eMail me if you need any further info.

MichaelG.

[jfiresto]

I am sure your help was appreciated! Besides, the misdirection was probably partly my fault. I may have been getting too familiar with Michael's problem and should have answered with a touch of proper aloofness.

[MichaelG.]

Thanks for that note, John

No harm done ... I'm sure everything will work-out fine.

MichaelG.

[photomicro]

Thanks for the suggestions so far.

I have managed to register as a user on the Motic site successfully, but then trying to register the item is causing an issue.

The system seems to expect a product number starting with 'DM' or 'KM' (the only ones in the drop-down menu) whereas the serial number on this device starts with 'S' and is only 6 numbers long.

Subsequently, when I go to the s/w d/l page, as a 'member' it says I haven't got a product registered.

I am wondering if the relevant number would have been on (warranty) card that came with the device, rather than that on the device.

Michael, I will email you.

thanks again, Mike

[MichaelG.]

The system seems to expect a product number starting with 'DM' or 'KM' (the only ones in the drop-down menu) whereas the serial number on this device starts with 'S' and is only 6 numbers long.

Subsequently, when I go to the s/w d/l page, as a 'member' it says I haven't got a product registered.

I am wondering if the relevant number would have been on (warranty) card that came with the device, rather than that on the device.

I am guessing that 'S' might be the model number, Mike

I'm pretty sure that the 'DM' or 'KM' serial number will be [have been] on the packaging for the software and Warranty Card.
... it may also feature somewhere on the product [?]

To the best of my knowledge: One or other of you [but not both] will need to register the product.
... and that individual's account will then have access to the software.

I have found Motic Europe product support quite helpful ... you may need their advice.

MichaelG.